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Our primary goal is to provide excellent customer service and quick turn-around shipping. All purchases are shipped via Parcel Post or Priority Mail and are shipped within one-two business days. Our shipping rates are as of January 04, 2013 and include a "Delivery Confirmation" for tracking your order. All packages are automatically insured.
We use professional packing material and boxes to protect your items and have a 99.9% success rate in delivering undamaged goods. However, loss and damage can still occur. For this reason, we offer US Postal Insurance for all shipments as we are not responsible for items lost or damaged during shipment.
In the case of damaged/broken items be sure to keep the original shipping container and all packaging materials as your shipping label contains all the insurance information required by the insurer. Send an e-mail to email@example.com explaining the problem and a claim will be initiated with the insurer.
If you have any questions before returning your item, please e-mail us at firstname.lastname@example.org to insure that your refund/return is addressed properly and processed quickly.